Troubleshooting

Logging In & Creating a New Site

Can't login (error message or just don't know where to go)

  1. IF you have already created a site, you can simply go to that site address and if the site is hidden from the public (default for new sites), you will be automatically asked to login. If the site is public already, scroll down to the bottom left of you web page and use the "login" link.
  2. If you have NOT yet created a site, but you did previously log in, go to http://sites.ucsc.edu/wp-admin/user/

Can't create new site
If you can't create a new site, it is likely because you are either an undergraduate student, a non-UCSC collaborator, or a graduate student with a non-release of information on file.  You can change this setting in AIS or contact wphelp@ucsc.edu and we'll create a site for you if you need to maintain the non-release of information.

Managing Users (adding users, roles, etc.)

I added a user to my site but they can't see the site

  1. When adding UCSC users to an existing site, the site administrator must specify their CruzID.  The CruzID is the part of the UCSC email address before the @ symbol.  (Example: for joesmith@ucsc.edu, the CruzID is joesmith)
  2. Be sure to check your privacy settings "Settings" > "Reading" and make sure that the option chosen under "Site Privacy" allows the user to access the site with their given role. For example, if the option selected is 'Only administrators can visit' then the user must have an administrator role to view the site.

I added a user to my site but they can't update/edit the site

When adding a user to your site, you must select a user role.  The default role is 'subscriber' and has very few permissions.  To change the role, go to "Users" > "All Users" and edit the record for the particular profile.  Information on different permissions associated with roles can be found at http://codex.wordpress.org/Roles_and_Capabilities

  • Administrators gain access to change any settings for the site
  • Editors gain access to only adding/editing content of the site

Global Site Settings (design, comments, URL, etc.)

URL without ".sites"
The URL for new sites automatically includes ".sites.ucsc.edu."  It is possible to have a custom "domain name," so that you do not have ".sites" in the URL.  This can take a little while to process and University Relations will be asked to approve the request if the domain name is new.  Complete the launching your site form and make sure to specify the domain name you would like in the notes.

Desire a different template
You selected a template when you created your site.  Creating a new site from a template simply copies the template, so it is not possible to switch between templates.  It is however, possible to switch back and forth between themes, which control the underlying structure and design options.  The more extensive the design of a current site, the more likely changing the theme will require significant clean-up work.  However, you can switch back to the original theme before making design changes and the design will be preserved.

Pages, Posts, Media Files

Some editor options options are missing
If in the editor you can't see the second row of editing buttons, click the symbol on the top row of buttons to expand to two rows of buttons.
wysiwyg-expand

Error Message: The file "exceeds the maximum upload size for this site."

The limit for file uploads is 10MB. Most large files should be optimized for the web so that visitors can view them when accessing your site via a slower connection. Large PDFs can be optimized using using the Acrobat Pro "Save as Other" function. Often the file size is reduced dramatically.  Be sure to save with a new file name so you don't lose the original file.

FITC can help optimize large PDF files if you do not have Acrobat Pro. Submit a ticket if you require help in optimizing files. Make sure to mention you are using WordPress and the nature and size of the large file you need hosted.

Large images can be optimized using any number of photo editing applications including those that come bundled with Mac and Windows as well as various free online editors like pixlr.com.  Be sure to save with a new file name so you don't lose the original file.


Comments are turned off?
I notice that my pages and/or posts don't have comments enabled.  Can I change this?  You can do it on a page by page basis or go to Settings > Discussion to turn comments back on (will apply only to future pages and posts).  Note, we employ spam prevention so you should be protected from spam from comments.  Some may slip through but must be accepted by you prior to being live.

Font Troubles
If you are using the "Typography" function in the customize screen (Appearance > Customize), we have occasionally encountered issues that we can't explain.  If you are using the "Vantage Child" theme, the typography function conflicts with the "fonts" function that comes with the theme and therefore, it does not function.  Use the "fonts" function.  To determine what theme your site uses, click on "Appearance > Theme" in the left-side navigation of your dashboard.

WP Import - links or images refer to old site
There is a way to export content from another WordPress site and import it to WordPress from another .  The importer can be buggy and can fail to update links that refer back to your site (internal links) and/or images.  Sometimes, it works perfectly.  If you use the importer, make sure that the images are not being pulled from your old site. Hovering over them should show you what the image URL is.
 

Embedding media

"IFrames" do not work on this site. There are two ways to embed things:
  1. Using OEmbed. If the website provides it, you can paste the URL of the page on its own line in the editor. One service that supports this is YouTube. For example, to show this video, place that URL on a line of its own where you want it. Your post/page would then look like:

    bla bla bla bla

    https://www.youtube.com/watch?v=OvGTKshsbZo

    bla bla bla

    WordPress will automatically change that link into an embed.
    This will work in headers and other places, too.
    Note for YouTube: do not use the "short" link (that is, the one with "youtu.be" in the URL) or it won't work.

  2. Using embed shortcodes. You can also put your link between [embed][/embed]. For example:

    bla bla bla

    [embed]https://www.youtube.com/watch?v=OvGTKshsbZo[/embed]

    bla bla bla

Not all sites are allowed to be embedded. Here is a list that works.

If you cannot use one of the two methods above (or your site is not on the list linked above), you will not be able to embed the media. You must link to it instead.

FAQs and Updates